1) Processing Time
Orders are typically processed on business days. Processing time can vary based on order volume, inventory checks, and verification needs. You’ll see the most accurate order status in your confirmation and shipping emails.
2) Delivery Estimates
Delivery times vary depending on your location, carrier networks, and local conditions. Any delivery estimate shown at checkout is an estimate, not a guarantee. Carrier delays can occasionally occur.
3) Shipping Confirmation & Tracking
Once your order ships, you may receive a shipping confirmation email that includes tracking information (when available). Tracking updates may take time to appear after the first scan by the carrier.
4) Address Accuracy
Please double-check your shipping address before placing your order. If an order is returned due to an incorrect or incomplete address, reshipment may require additional time and may involve extra fees, depending on the case.
5) Shipping Costs
Shipping charges (if any) are shown at checkout before payment is completed. Promotions such as discounted or free shipping (when available) are applied according to the conditions displayed at checkout.
6) International Shipping, Duties & Taxes
If international shipping is available for your destination, carriers and customs authorities may require additional time for clearance. Duties, VAT, brokerage fees, or import taxes (if applicable) are typically determined by the destination country and are the customer’s responsibility, unless stated otherwise at checkout.
7) Lost, Delayed, or Damaged Packages
If your package appears delayed, please check tracking first. If it shows delivered but you cannot locate it, contact the carrier and check with household members or building management. If your order arrives damaged, keep the packaging and reach out to support with photos and your order details.
- Delayed: carrier delays can happen due to weather, high volume, or local disruptions.
- Delivered but missing: verify the address and delivery location, then contact the carrier.
- Damaged: document with photos and request assistance as soon as possible.
8) Changes to This Policy
We may update this Shipping Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of getleandrops.com after changes means you accept the updated Policy.
9) Contact
If you have shipping questions, contact the support team using the email provided on your order confirmation and include your order details (order ID and purchase email) for faster help.